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Customer Service Team Representative Lead

Hourly Range: competitive wages based on experience and qualificationsShift: Monday – Friday 9am-5pmLocation: Whitewater, WI Key Responsibilities: Lead, coach, and mentor a team of customer service representatives Handle complex or escalated customer issues and ensure resolution Ensure adherence to company policies, procedures, and service standards Collaborate with other departments to resolve customer concerns Assist in developing and improving customer service processes and workflowsKey