Customer Service Team Representative Lead

Hourly Range: competitive wages based on experience and qualifications
Shift: Monday – Friday 9am-5pm
Location: Whitewater, WI

Key Responsibilities:
Lead, coach, and mentor a team of customer service representatives
Handle complex or escalated customer issues and ensure resolution
Ensure adherence to company policies, procedures, and service standards
Collaborate with other departments to resolve customer concerns
Assist in developing and improving customer service processes and workflows
Key Skills:
Leadership and team management
Conflict resolution
Customer-focused mindset
Basic computer, typing, and technology skills
Multitasking and adaptability
Customer service experience
Preferred skills:
Customer service experience
Ability to speak Spanish